Frequently Asked Questions

We offer a variety of pet care services including dog walking, pet sitting (in-home and drop-in visits), overnight pet sitting, cat sitting, puppy visits, and pet taxi services. Each service is tailored to meet your pet's specific needs and your schedule.

Yes! We require a free meet & greet before starting any services. This allows us to meet you and your pet, learn about their personality and needs, and ensure we're the right fit for your family. It also gives you a chance to ask any questions and see how we interact with your pet.

We proudly serve Chesterfield, Henrico, and Powhatan Counties, as well as the City of Richmond. If you're not sure if we cover your area, please reach out and we'll let you know!

Booking is easy! Simply fill out the contact form on our website or give us a call. We'll schedule a free meet & greet, and once that's complete, we can set up your first service. We recommend booking recurring services in advance to ensure availability.

We understand that plans change. We ask for at least 24 hours notice for cancellations to receive a full refund. Cancellations with less than 24 hours notice may be subject to a cancellation fee. Contact us as soon as possible if you need to reschedule, and we'll do our best to accommodate you.

Yes! Walk This Way Pet Care is fully insured and bonded. This protects both you and your pets in the unlikely event of an incident. We take the trust you place in us very seriously.

Yes, we can administer oral medications and some topical treatments. Please let us know during the meet & greet about any medications or special care your pet requires. We want to ensure your pet receives the same level of care they would get from you.

In the event of an emergency, we will immediately contact you and seek veterinary care if needed. We require emergency contact information and veterinary details during the meet & greet so we're prepared. Your pet's safety and well-being are our top priority.

Yes! We offer special pricing for families with multiple pets and for clients who book recurring services. Reach out for a custom quote, and we'll work with you to find a plan that fits your needs and budget.

We believe in transparent communication! During each visit, we'll send you photo updates and a detailed report so you can see exactly how your furry family member is doing. You'll have peace of mind knowing your pet is happy and well-cared for, even when you can't be there.