Terms of Service

Last updated: May 2026

Welcome to Walk This Way Pet Care. By accessing our website or using our services, you agree to be bound by these Terms of Service. Please read them carefully.

1. Services

Walk This Way Pet Care provides professional pet care services including but not limited to:

  • Dog walking
  • Dog field trips and adventures
  • Pet sitting (in-home and drop-in)
  • Overnight pet sitting
  • Pet taxi services

2. Booking and Scheduling

  • Services must be booked in advance through our website or by contacting us directly.
  • A free meet & greet is required before first-time services to ensure compatibility.
  • Cancellations must be made at least 24 hours in advance for a full refund.
  • Late cancellations (less than 24 hours) may be subject to a cancellation fee.

3. Pricing and Payment

  • All pricing is listed on our website or provided in a custom quote.
  • Payment is due at the time of service unless other arrangements are made.
  • We accept major credit cards and other payment methods as displayed.
  • Repeat clients may be subject to different payment terms as agreed.

4. Pet Care Responsibilities

  • Pet owners must provide accurate information about their pet's health, behavior, and needs.
  • Owners must disclose any aggressive behaviors, medical conditions, or special requirements.
  • We reserve the right to refuse service to pets that pose a safety risk.
  • Owners must provide necessary supplies (food, medications, leashes, etc.).
  • Emergency contact information and veterinary contact must be provided.

5. Liability

Walk This Way Pet Care agrees to:

  • Provide careful, responsible care for all pets in our charge.
  • Follow all owner instructions provided during the meet & greet.
  • Contact owners immediately in case of emergency.
  • Seek veterinary care if a pet appears to need medical attention.

Walk This Way Pet Care is not liable for:

  • Injury or illness that occurs during normal service provision.
  • Pre-existing conditions or hereditary issues.
  • Damage caused by pets (furniture, belongings, etc.).
  • Loss or theft of personal items left in the home.

6. Insurance

Walk This Way Pet Care maintains liability insurance to protect against claims arising from our negligence. Pet owners are encouraged to maintain pet insurance for their furry family members.

7. Safety and Security

  • All gates and doors must be properly secured during visits.
  • Pets must be kept on leash or in a secure area during walks.
  • We will immediately report any suspicious activity observed during service.

8. Termination of Services

We reserve the right to terminate services immediately if we encounter unsafe conditions, aggressive behavior from pets, or any situation that compromises the safety of our team members or your pets.

9. Changes to Terms

We may update these Terms of Service from time to time. Continued use of our services after any changes constitutes acceptance of the new terms.

10. Contact

For questions about these Terms of Service, please contact us:

Walk This Way Pet Care

Serving: Chesterfield, Henrico, Powhatan Counties & the City of Richmond

Email: [email protected]

Phone: (804) 601-6730

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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